FAQ | Mors Hjerte

FAQ

Here you will find a list of my most frequently asked questions. I love getting to know you all through questions, stories and conversation, but reading this page helps me out a lot, saving me time responding so that I can do more of what I love, which is creating these keepsakes for you!

So how does this all work?!

Any of my pieces listed on my site can hold any of your precious inclusions, including but not limited to ashes, milk, placenta capsules, umbilical stump, flowers and hair. After you place your order, you'll receive in your post inclusions sending start kit, please just wait for it few days until you receive it.

Dry inclusions other than ashes can be sent back upon request. Ashes are always sent back. So to be short- You place an order, send me your inclusion(s) and I make the magic happen..

Do you ship internationally?

Yes! Please be advised that my prices DO NOT include duties and fees your country may charge. I charge a flat rate to ship internationally and you will be responsible to research and pay any duties your own country charges you upon receipt of your jewelry.

What's your turnaround time?

Turnaround time varies throughout the year and also changes with extreme cases like government mandated shut downs.

What if I am not sending any inclusions?

I could be waiting for your inclusions and the order could be delayed. (Gift Cards excluded)

How long do I have to send my inclusions?

All inclusions must be sent within 3 days from the order date or store credit will be issued and no refund will be given. Store credit will never expire and may be gifted. The Milky Mudra reserves the right to change prices and or product availability at anytime. If you need any extra time, please let me know via email.

Do you send back leftover milk?

By sending me your breastmilk, you agree that your milk is now the property of Mors Hjerte and under no circumstances will preserved milk be sent back to any customer for any reason.

All other inclusions can be returned upon request.

How much milk do you need?I ask for about an 5ml.

That's more than enough, but makes the preservation process easier on me.

Does the milk need to stay cold in the mail?Nope! It works all the same even left out in a sealed bag for weeks.

Can I use frozen milk from years ago?

Yes! I've tested this to the max an have found no difference between fresh or old frozen milk.

What is your shipping address?

You will receive the shipping address to send your inclusions to in your order confirmation email. I do not list the address publicly on my site.

Will my milk stone go rotten or change colors over time?

No, it won't. I've perfected my process over the past 4 years and have found a natural, nontoxic preservative that prevents milk stones from yellowing, even when heated up to 120 degrees or in extreme humid environments. There is more to this answer, though. My process is still constantly evolving as needed, and I now use different resin products for the actual stone and for the top coat. If your stone ever does seem to change colors, I assure you that it is an easy top coat fix and will not affect the actual stone.

How do I care for my jewelry once received?

Resin is a very durable product, but I still ask that you take special care of your jewelry. Because extreme changes in temperature can cause metal to expand and contract, it could ultimately loosen the settings. Please avoid showering/swimming/sauna/steam rooms while wearing your jewelry.

Please also avoid harsh chemicals and harsh soaps/sanitizers. Products containing alcohol or other solvents could dull the finish.

If this does happen, it's an easy fix. Just email me and I'll let you know how to get it back to me.

There is also a possibility of your top coat finish to yellow in extreme heat, UV exposure or harsh chemicals/solvents.

Do you offer refunds?

Absolutely no refunds will be given after 30 days from the purchase date. Within the 30 days, each refund is case by case and not guaranteed. After you receive your jewelry, I do not offer refunds.

Customized orders with specific birthstones other than diamonds, custom sizes or custom pieces that are not offered as they are on my website are considered customized orders. These orders are not refundable for any reason in any time frame.

What if my order is lost in the mail?

This is a hard situation since your item is so valuable monetarily and sentimentally. When an item is taking longer than expected or says that it is delivered but it wasn't, please contact me via email. I will start a search through UPS or USPS depending on which service was used. They each have different policies, but ultimately if it is deemed lost, I will claim the insurance money and remake the original item for you. I will do this as fast as possible and ship it out using a new order number that you will receive tracking for via email. These cases are why I save all leftover milk and other inclusions except for ashes.